Electro-Matic's Quality System Flow

QUALITY MATTERS

We stand behind our products and commit to each customer that we meet or exceed our customer's expectations by continuously improving our processes, products, and services.

Our commitment to quality is unparalleled in the sign industry, and we are one of the few vendors in our market who are ISO 9001:2008 certified (certificate number GMSR C1007-1031). Evidence of our commitment to quality, our voluntary certification through ISO also means that we have developed a quality management system. Compliance with ISO 9001: 2008 ensures that we take a process-oriented approach during the development, implementation, and continuous improvement of the quality management systems we use to meet our customers' exact requirements. Our quality management practices incorporate a comprehensive set of Standard Operating Procedures (SOPs), guidance documents, and traceability matrices to ensure quality.

So what does that mean to our dealer network and their customers "the business owner".

It means.... Best in class products and excellent customer service. Our commitment to the responsiveness to customer need sets ELECTRO-MATIC'S VISUAL PRODUCTS apart from the competition. We understands that market conditions require lightning-quick response to sales fluctuation and first to market product changes. We are your single-source solution for quality LED technology and display solutions
 

Our Mission and Quality Policy

  • ISO 9001:2008 Certified. Quarterly Audits
  • UL Rated
  • Material lot control and traceability, manufacturing processes, and inspection-procedure-documented systems
  • Detailed inspection reports available and archived.
  • Service and technical support records used for root cause analysis
  • On Time delivery
  • Best in class product warranties

Our Values and Beliefs

  • Maintain complete Integrity in all our actions.
  • Work in partnership with our Customers to enhance their respect and loyalty.
  • Maintain a participatory environment, relying on the innate excellence of our People, and providing a system in which they can excel.
  • Help our People achieve their full potential through continuous education, training, and recognition of exemplary performance.
  • Make data-driven decisions that will maximize our opportunities for success.
  • Recognize our responsibility as good citizens and good neighbors of the communities in which we operate.
  • Maintain beneficial supplier partnerships to assure that our needs and expectations for products and services are met.
  • Maintain a passion for Continuous Improvement and continuously improve our processes, products, and services.