LED Sign and LED Lighting Product Support

We’re Here to Help

Electro-Matic Visual offers a wealth of support systems to help you get the most out of your LED sign or LED lighting solution. Our technical support experts, with decades of LED sign experience in a wide array of applications, can train you on how to manage your LED sign, offer tips, and more.

EM Visual Technical Support
Open Support Ticket

Having trouble with your LED sign or LED lighting install? Need a software update or software training? Send us a new support request via our guided support request form!

Knowledgebase FAQ

Get answers to some of the most common technical support questions, including: how to connect to your LED sign, sending content to your LED sign, and more.

Training Videos

Explore our training video library on our YouTube channel that provides a complete walkthrough of our Creator+ 2 LED sign software for beginner and experienced users alike.

Register Your Product

Register your LED sign to ensure you receive full priority technical support, activation of your ironclad Electro-Matic product warranty, and all additional benefits.

LED Sign Software Training

Electro-Matic Visual offers training directly to the end-users of our electronic message centers. Individual and group training on our software is available for anyone who has purchased one of our LED signs. We can give you the confidence and knowledge to maximize the potential of your LED sign.

In addition to training at our facilities, any instructor-led course can be conducted at your business or private location, eliminating the time and cost to travel. Contact a sales representative to schedule a training session or contact us via our technical support request form.

LED Sign Live Demo

Electro-Matic Visual offers live demonstrations of our full color 6mm, 11mm, and 16mm LED sign products that are available to both dealers and end users with customized content specific for your application.

Live demos are subject to availability and location, so reach out to your local Electro-Matic Visual sales representative or contact us directly to set up a live product demo in your area.

Remote Support

Phone Support

Technical Support (Worldwide)
+1 248-478-1182, Press 2 then 2

Sales Support (Worldwide)
+1 866-998-0990

Visit Us

Electro-Matic Visual
23660 Industrial Park Drive
Farmington Hills, MI 48335

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Electro-Matic Visual